Red Cross First Aid/CPR/AED Practice Test 2026 – Complete Exam Prep for Adults, Children, and Babies

Using a calm and reassuring manner when communicating during an emergency is essential for establishing trust and stability. In high-stress situations, individuals can become anxious or frightened, and speaking calmly helps to alleviate some of that stress. It allows the person receiving the information to better process what is happening and understand how to respond.

A calm demeanor can also help keep the focus on the task at hand, which is particularly vital in emergencies where clear instructions may be necessary. Reassurance can provide emotional comfort to someone like Cole, who might be in distress, ensuring he feels supported and less overwhelmed while help is on the way. This method of communication enhances the likelihood of a cooperative and effective response during the emergency scenarios.